Training & Consultation Services
1ShoppingCart offers a variety of one-on-one training sessions to train, advise, and assist merchants with their eCommerce and marketing needs.
General Training & Consultation
With our training and consultation service, a 1ShoppingCart client services representative will provide a one-hour, one-on-one training session with the merchant. The merchant will be allowed to invite other attendees, such as staff or virtual assistants, to this training session. The training session will include the following:
- Draft training call outline based on merchant's needs
- One-hour long call with 1ShoppingCart client services representative
- Cover five pre-determined key areas designated by merchant
- Q & A sessions
- Additional time available if needed
E-mail Delivery Training
1ShoppingCart offers a one-on-one training package for merchants with an email specialist. During this session, the e-mail specialist will cover the following:
- Single vs. double opt-in
- How the email looks to the client/customer
- How often should you mail?
- Delivering what you promise
- Personalizing subject lines
- Cover specific questions submitted by merchant prior to call
- Q & A
Email Best Practices Training & Consultation
1ShoppingCart offers a one-on-one, email best practices training session for merchants with an email specialist. During this session, the email specialist will cover the following:
- Single vs. double opt-in
- Tips for creating a customer opt-in message
- Why CAN-SPAM is the only minimum that you need
- How to be a good neighbor in the email community
- Welcome e-mail tips
- Cover specific questions submitted by merchant prior to call
- Q & A
Handling SPAM Complaints Training
1ShoppingCart offers a one-on-one, training session for merchants looking to learn more about handling SPAM complaints. During this session, the email specialist will cover the following:
- Single vs. double opt-in
- Why do my message generate complaints
- Using URLs in email messages
- Where to go if my domain is blacklisted
- How much is too much?
- Cover specific questions submitted by merchant prior to call
- Q & A
Domain Watch & Clean-up
The success of your email marketing depends on clean domains and lists. 1ShoppingCart offers a monitoring and clean-up service which checks daily for blacklisting and blocking, as well as provide tips and coaching on prevention and relisting.
Domain Watch- Monitor three to five domains to monitor for blacklisting
- Daily checks of domains with various listing agencies
- Notification of blocks and blacklisting
- Advice on how to clear listings and tips to prevent in future
Domain Clean-up
- Attempt to clear and relist against affected domains
- Coaching on how to change mailing practices to avoid future blocks
1ShoppingCart reserves the right to terminate the contract if, after repeated notifications, the merchant refuses to change their mailing practices or follow provided advice.
Client Database Clean-up
Over time, a mailing list can get bogged down with incorrect e-mail addresses, consumers who have lost interest, and more. Cleaning up an e-mail list does many things. First, it helps increase delivery rates. Second, a cleaner list results in more targeted, effective e-mails. Finally, a list containing only clean addresses will ensure only qualified prospects and customers are included. 1ShoppingCart offers a client database clean-up service that does the following:
- Sending of second chance opt-in email
- Advice on how to create a custom opt-in message
- After two weeks of second chance opt-in email, bounced, off mailing list, and removed clients will be deleted from database
- Advice on how to maintain list
The first step to cleaning up the client database will require the Second Chance Opt-in to be sent. The Merchant will receive advice on creating a Custom Opt-in message that would entice clients to confirm. After approximately two weeks (depending on the database size) the bounced, off mailing list, and removed clients would be deleted from the data.
“We use 1ShoppingCart all day—processing orders, keeping in touch with our customers and using its features to approach new ways to sell on the Internet.”
“When we started, we had very little business and 1ShoppingCart was the easiest and least expensive. Now it has allowed our business to grow 100 times since we started two years ago and as we get more sophisticated we just add more features from the cart!”
“Since 1ShoppingCart has all the features we need in one place, it helps our profitability.”
“1ShoppingCart offers a complete (and ever-growing) suite of services which are important to our business: Digital download, autoresponders, product management, etc. This keeps us from managing several different vendors…”
“1ShoppingCart is very well known in the industry to be the leader in this kind of software.”
“1ShoppingCart has enabled me to sell my products online. In addition, it has helped me to manage my newsletter and provide ongoing support and inspiration to the people on my list. My sales increased by 100% after switching to 1ShoppingCart.”
“1ShoppingCart was recommended to us by our freelance web designer…he had identified that for the number of products…and the size of our database, 1SC was the most efficient software for us to use.”
“Because we are now sending a very targeted e-mail to our database every month, we have created a very loyal following. Not only have we increased our online sales by three-fold, we are also seeing the up-sell and the repeat business…We have never been this sophisticated.”
“Simply by allowing customers to sign up for monthly auto-ships we have built a significant monthly re-bill program. This eliminates any hassle for our customers, and assures us that we have a steady pool of repeat buyers.”
Zapp Brands, Inc. Read more testimonials >
“We chose 1ShoppingCart because it is professional looking, and feature rich. We use 1ShoppingCart to process all membership transactions and track affiliate information. We are a new company…so far the system has been working great.”
Ephinity Read more testimonials >
“1ShoppingCart has allowed me to maintain the most valuable tools in one place and integrate my customer follow-ups into my sales process. I interact almost daily with the 1ShoppingCart interface. It’s very easy to use.”
Drum.com - Republic Magazine - CDI Publications, Inc. Read more testimonials >
“I chose 1ShoppingCart because it offered more features…the software is easy to understand and use. I was able to set-up the cart integration myself. As we continue to add more styles to our assortment, I appreciate that the 1ShoppingCart software has the capacity to handle my expansion without additional costs.”
Sassy Sarongs Read more testimonials >
“After carefully researching various shopping cart software, we found that 1ShoppingCart offered the most features for the best price. The integration was seamless and the customer service is top notch. It’s great that the software creates easy-to-read graphs and tables that we use in our sale meetings. Ever since integrating 1ShoppingCart with focusfast.com, our sales have increased dramatically month over month.”
Focus Fast Read more testimonials >
“1ShoppingCart makes the process of communicating with customers and processing orders seamless. 1ShoppingCart’s “one-stop solution” processes the orders and notifies us of each sale. I log into 1ShoppingCart at least once a day because everything we need is there…our databases of clients, products and affiliates. We can easily update the databases and stay in touch with our clients with autoresponders and broadcast messages. It’s an invaluable resource for us.”
Norma Thompson Hollis, Inc. Read more testimonials >
“We have been able to easily stay in touch with our clients through weekly newsletter broadcasts and through the many autoresponders set-up for each of our programs. We can easily search for specific orders so that we may fill them, look up client details, set-up digital products for distribution and easily monitor billing.”
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