Who Is That Masked Man?
Just when you thought things couldn’t get any better… we’re working hard to improve your 1ShoppingCart powered system.
And “The Man” to drive it all is Cliff Van Kempen. That’s right! The guy you’ve known and loved as the Manager of the Support Team is now your Quality of Service Manager.
There are many reasons for Cliff to take on this new role but the primary objective is your ultimate experience and customer satisfaction. They include:
- Ensuring our product remains current and at the leading edge
- Ensuring the highest level of mail delivery rates
- Retaining and growing our valued and direct relationships with leading ISPs
- Challenging all of our services to meet the highest standards
- Monitoring the entire system for delivery of highest service levels
- Measuring and improving the efficiency of our operations
- Creating solutions for exceeding expectation
The Quality of Service Manager position has been created to review, research and refine your User Experience and your feedback is welcome, as always. This staff promotion and others are all part of our company's continued desire and effort to improve.
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