|
How can I "save a sale" when prospect's credit card is declined?
You can save more sales with this feature that is unique to 1ShoppingCart powered systems. With this ‘offline’ option activated, if your prospects try to place an order and are declined by your gateway for any reason, they will be given two options:
- They can either go back to try and fix any incorrect information or (if this still does not work)
- they can choose to process the order offline.
Offline orders have NOT actually been processed through your gateway but your clients are given the impression that they will be successful. Now, you can contact these customers to try and figure out what went wrong or you can try to manually enter their information via your gateway’s virtual terminal.
The Offline Status feature is an option that you can turn off and on. The Offline Status option is set to ‘Yes’ by default within your account. It is designed to try and save sales that were not originally successful.
To set this option, go to the Cart Setup button on the left hand menu, after logging in. Then click on the ‘Advanced’ text link on the submenu that opens. Then, looking down the list of Advanced Options, you find the "Allow Offline Resubmit on Declined Transaction" option, with a pull down menu which allows you to select ‘Yes’ or ‘No.’
If you are able to successfully put the order through within your gateway, you likely want to update the orders status within your account on our system as well. To do this, first click on Orders on the left hand menu within your account. Then, just click on the client’s name from the ‘Regular Orders’ page, for the specific order you’d like to adjust.
This opens up the “Order Details’ page. In the left hand column, below the credit card information, you see a link that says ‘Change’ to the right of the ‘Charge Status’ field. Clicking on this opens up a small window where you will want to select the ‘Change to Approved’ option.
This updates the order from ‘Offline’ status, to ‘Approved M’ (‘M’ for Manually) and adjusts all of the reports within your system accordingly.
Top of Page
|
