 Growing Gracefully
Your need for Support, technical assistance and personal attention is our highest priority. As the number of merchants subscribing to our 1ShoppingCart.com and Private Label Partners’ service has increased so has our staff; and here we grow again!
Last month in the May ShopTalk News, I commented on recognizing the difference between education and training. It became more obvious to me here at 1ShoppingCart.com Corporation recently, as the Support Team has literally DOUBLED in size. As we grow our staff in order to maintain and increase your satisfaction, we’ve also recognized the need to train, train and train.
Again, neither is more important than the other when it comes to education and training but they do work best together. Following our best efforts in training, new Support Team members and developers require the real life and real-time experience of serving real customers.
Their education follows an intensive training. Only experience can fill in the cracks and offer those ‘unique events’ and opportunities obtained while serving you. Nothing compares to the fast-paced, high pressure demands of real word experience after learning in a more static environment.
If you get one of our new team members on the line from the Support Team, please know that they’ve been selectively screened, carefully selected and thoroughly trained and work under the supervision of an Advanced Technical Support Representative following their training.
Understand that they are doing their best and if they fall short of your immediate expectations, please let us know! I appreciate your patience with our exponential growth. Of course, we continue to encourage your feedback to help us improve. With your assistance, we adjust our training to avoid any future issues.
After you log in, use any of our Support tools, like the Online User’s Guide, your personal Support Ticket submission or calling our team at 705-792-5299. We strive to support your business and your own rapid growth!
I’ll close by saying what I always say. “We are committed to your continuous training and education,” and, “Ours too!”
 Rob Bell, President & CEO
www.1ShoppingCart.com
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