Welcome Your New Manager of Client Services
1Shoppingcart.com is pleased to announce Keith Connell as the Manager of Client Services. Keith brings an extensive background in developing Response Centers through enhanced training programs, mentoring programs, client feedback sessions and harvesting a customer-first philosophy.
Connell states “My number one priority is to enhance the overall customer experience by listening to our clients’ feedback and responding quickly. Some examples of this would be how we answer the phone and client’s questions while providing industry leading support to our product. All are paramount in our new team development process.”
Keith now leads the drive of forthcoming enhancements including new Support Quality assurance programs, enhanced customer service training, increased security mechanisms and further client feedback surveys.
“We understand that there are choices out there and we appreciate our client’s patronage. In order to build toward the future, we need to hear what our clients are saying and respond accordingly and that” Keith claims “will be the key to our mutual success.” |
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