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1ShoppingCart is Listening
Practical eCommerce has a short post today titled “What Do You Dislike About Your Shopping Cart?” and I thought I would take a minute to mention a couple of things.
First, as I mentioned in my comments on Practical eCommerce, in our fast-paced, online world, customer feedback is everything. We can’t help you improve your business without at least some of you helping us improve ours.
And, in a way that traditional offline businesses will never experience, online businesses have the opportunity to create a real reciprocal relationship with their users/customers/merchants that can benefit everyone involved.
I’ve mentioned it before (like here, or here, among other places) but we love hearing your comments. In fact, a significant portion of 1ShoppingCart’s evolution can be traced back to the comments and feedback we’ve received over the years. We love seeing how people are using our system and hearing ways in which we can help improve it for you.
Which brings me to the next thing I wanted to mention…
If you dislike something about our service, know of something that would improve its functionality, have something on a wish list that you would really like to see, or want to tell us about anything we’ve done right so far (we like hearing the good stuff too!) tell us about it! I’m not going to say we can jump on every change right away, things take time, but we also know that we can’t think of everything, especially when considering the hundreds of different industries our software is being used in.
Lastly, I just want to say thank you; both from 1ShoppingCart for your comments and personally. I’ve been with 1ShoppingCart for a number of years and seeing how our merchants use our system, talking over problems you encounter and watching people, some completely new to eCommerce, excel using our software has really been an inspiration for me to come to work each day and try to turn it around and help you, when and where I can.
So thank you, and if you have something to say, say it, because 1ShoppingCart is listening.
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Archived Entry
- Post Date :
- Thursday, Apr 19th, 2007 at 12:10 pm
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- eCommerce & Staff Corner & Inside Scoop & Brand
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April 28th, 2007 at 1:21 pm
1shoppingcart IS listening! I was surprised and excited when Michael stopped by our blog/podcast and commented on our post about the services we use and why we use them. After going through nightmare experiences with service companies that don’t understand internet business, how fast it moves and how essential customer service is it is awesome to see someone is actually listening! I couldn’t recommend your service more!
BTW, I’m really excited to see the new control panel design. The current/old one was really the only small issue I had with 1shoppingcart!
Thanks,
Sterling
http://www.internetbusinessmastery.com
April 30th, 2007 at 9:19 am
Thanks for your comments Sterling!
We are looking forward to the new Interface too, and I will be posting some more info here in the blog this week.
Michael